After the user messages Nike Football, their weeks worth of challenges begins. Lil Mbappé, a custom made, fully programmed chat bot, messages users every single day offering them to Engage Mbappé Mode. If the user did agree to it, they received a different challenge, including fun activities. After the challenge, we created moments of banter through quizzes and mini games, maximizing the chatbot experience while making it feel as human as possible, even including ‘proof of life’ imagery of our animated character.
To make sure everyone knew about him, we brought posters to the streets in Paris and London where big and Lil Mbappé appeared together, bringing everyone back to the Instagram DMs so they could join in on the challenges and go fast and have fun.